
Publication 1769-UM008A-EN-P - November 2001
Module Diagnostics and Troubleshooting 5-7
Contacting Rockwell
Automation
If you need to contact Rockwell Automation for assistance, please
have the following information available when you call:
• a clear statement of the problem, including a description of what
the system is actually doing. Note the LED state; also note input
and output image words for the module.
• a list of remedies you have already tried
• processor type and firmware number (See the label on the
processor.)
• hardware types in the system, including all I/O modules
• fault code if the processor is faulted
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